Although the My存 portal has been in existence for several years, it has been expanded to include Institutional Trade Processing (ITP) clients. My存 is now the company’s central point of entry for all ITP services. This update also marks the consolidation of portal support across all business lines at 存.
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Given that My存 is already used by the rest of the 存 organization and delivers enhanced functionality for our clients, the decision was easy to make. 现在, ITP clients can take advantage of the many benefits of My存 in addition to accessing all the functionality previously found in ServiceCentral.
“We are thrilled about the consolidation from both a technology and client-experience perspective. Through this project, we can provide ITP clients with an enhanced experience through features like single sign-on, as well as address the issues that clients had with ServiceCentral,” said Maria Dwyer, 存 Managing Director, 解决方案 客户端 服务 and Business Operations. “除了, having a single client portal means that we can offer a more consistent experience, and future enhancements that we make to My存 will benefit an even larger client base.”
Benefits of My存 for ITP clients include streamlined access to ITP applications and the 它学习 Center via single sign-on, self-service for password options and opt-in communication subscriptions, and all the latest real-time, service-specific announcements and availability. Users will also be able to submit and resolve support requests.
“Regarding self-service support tools, clients can check on service availability, manage communication preferences, access secure forms and file transfers,” explained Ana Lotharius, 据导演, ITP Platform Management & Americas Industry Relations. “客户端s can also do comprehensive searches for knowledge articles and have access to 它学习 Center resources. This level of integration was not directly available in ServiceCentral.”
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